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L&L Skin manufactures within Good Manufacturing Practices (GMP). Every device is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications.

If you are not completely satisfied with your L&L Skin product, please follow our warranty & return policy below:

What's your return and exchange policy?

Our return date is 30 days (working day) after the products delivered.

Please attach the photos of the item you received to the email which you contact our service team in order to make a return. In this way, we can improve our service quality and fulfil your return request as soon as possible.

How long do I have before making a return, and do I have to pay for shipping?

1. If your product has quality problems within 30 days after receipt and use, you can contact us for a refund. We will refund you within 3 working days after confirming your request.

2. After we confirm the return, you do not need to bear the return shipping costs and related Handling fee. The specific return address will be notified in the reply to your email. You have 15 days to return such item(s).

When will I receive my refund?

From the day your return parcel is delivered to our warehouse, it takes up to 5-10 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return! 

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.

If any Product you order is damaged or faulty when delivered to you, the price of the Product shall be refunded to you in full, including the cost of delivery. If you believe a Product was delivered damaged or faulty, you must inform us using the returns process set out under the paragraph above.

Please retain your proof of purchase and the original packaging, as it is required for all returns and refunds.

To initiate a return, please complete the following steps.

Contact our Customer Service team at service@llskin.jpand provide the following information in your email. Our team will respond within 2 business days.
1. Order number
2. First and last name
3. Shipping address
4. Product to be returned
5. Reason for returning
Package the item(s) to be returned in the original L&L Skin packaging.
L&L Skin is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.

How do I start an online return?

If you want to return your itms please contact with us by email and we will reply you as soon as possiable.

Contact Information:

Address: Room 710,building A,Hangcheng Smart Security Science Park,Sanwei Community,Hangcheng Street,Baoan

E-mail: service@llskin.jp


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