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Shipping policy

Affected by Covid-19, there will be some delay on the delivery.

After each order is placed, we process them in the order that they are received. We strive to ship each order within 2 business days, though processing times may be longer at certain times of the year. L&L Skin orders ship via free shipping ways will arrive in 7-21 days, ship via DHL / UPS / FedEx or other premium express services and will generally arrive within 7-21 business days, depending on your location.

Countries that can choose Free shipping (7-21 days) or DHL (5-14 days) shipping:
Australia, Canada, New Zealand, United States, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Countries that offer Free shipping(7-21 days) only:
Brunei, Cambodia, Hong Kong SAR, Indonesia, Japan, Laos, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, Vietnam, Bahrain, Latvia, Lithuania, United Arab Emirates, Macao SAR

Countries that can choose Standard shipping (7-21 days) or DHL (5-14 days) shipping:
Andorra, Bulgaria, Croatia, Cyprus, Guernsey, Iceland, Malta, Norway

According to local customs policy, cross-border customers may need to pay import duties and taxes.If you need to check whether your region requires customs duties or have other questions, you can contact us online through the store or send an email to our customer service.

Orders placed during weekend or during a holiday will be processed the following week.

We will email you shipping tracking info when available, and you can also check the tracking info via llskinshop.com dashboard, or contact our L&L Skin Customer Service Team at service@llskin.jp.

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