Thank you for shopping at L&L Skin. L&L Skin is committed to your shopping satisfaction. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.
The following terms are applicable for any products that you purchased with us.
30-Day Money-Back Guarantee
You may initiate a return for an item(s) within 30 days of receipt for a refund. Returns outside of the 30 day return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse. Naturally, if your return is because of our error and quality problem, we’ll pay these shipping costs. If the reason for the return isn’t quality-related and our error, then customer must pay the return shipping costs. To act on our return policy, simply follow these steps:
- Contact us by service@llskinshop.com and complete a return request within 30 days of your purchase to get a return merchandise authorization (RMA) number.
- Once you secure a return authorization number, you will need to send the product back to us promptly. Return and exchange address: Zygimantas Sekmokas, Metalo g. 2, Vilnius LT-02190, Lithuania. Please provide us with the shipping courier and tracking number for the return package so that we can track it upon receipt and arrange for a refund.
- Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.
PLEASE NOTE:
Since our products are for skin-to-skin use, In order to ensure the experience, safety and well-being of every L&L SKIN customer, we charge a 10% processing fee for returned products that are not in mint condition (the processing fee will be deducted from the refund).
We will not accept a return under the following circumstances:
- The item was not purchased from llskinshop.com. If your item came from Amazon or another retailer, please contact the corresponding agent to arrange a return or exchange.
- Returned merchandise is missing all original packaging, accessories and giveaways, including retail boxes, manuals, cables and other incidental items.
- The device is damaged due to personal misuse.
- Natural stains or normal wear and tear from use.
- Merchandise warranty has expired.
Product Exchanges
We only accept exchanges for those products that are damaged or defective upon delivery, please contact a L&L Skin Customer Service Representative by emailing service@llskinshop.com with a description of the damage or defect within 30 days of the purchase date. Once we receive your information and approve the exchange, we will send you an e-mail with an authorization number and complete instructions for your exchange.
Order Cancel
To cancel an order, please contact our customer support representative at service@llskinshop.com.
- Free cancellations are valid only within 24 hours of the order being placed. Orders are usually processed within 48 hours. Orders may be canceled if the cancellation is initiated earlier than the shipment time and within the timeframe specified on the website for initiating a cancellation.
- For products that have been shipped and received in their original packaging, our customer support representatives will provide you with a return address.
- Cancellations initiated after shipment will be considered return cases and the return policy will apply.
Order is Damaged or Missing Parts
We only replace items if they are defective or damaged. If you need to exchange it when an order arrives damaged or incomplete or is in need of replacement parts, contact us by service@llskinshop.com within 7days of delivery for resolution.
Policy Details and Exclusions
- Please note that products must be returned in the original packaging and will not affect the second sale. So, all products must be returned with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
- Returns will not be accepted without a return merchandise authorization (RMA) number. Once a return has been authorized and return instructions provided to the customer, the items must be send back within 2 weeks.
- Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable.
- The first day of the 30-day return period is the day the customer receives item(s). You will be responsible for paying for your own shipping costs for returning your item if over 30 days. Shipping costs are non-refundable.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.
Contact L&L Skin
Should you have any issues or questions regarding the store, please contact us.
- Customer Service: 24/7 e-mail reply
- Email: service@llskinshop.com
- Tel: +86 189 8879 5549
- Monday to Friday: 9 a.m. – 7 p.m. (EST)